A couple from Fleetwood say they chose all six winning Lottery numbers – but missed out on a £35m jackpot after their online ticket purchase failed to go through.
Now Edwina and David Nylan are battling with Lottery company Camelot to prove they should have won the huge prize.
Camelot confirmed the couple, of Kingfisher Way in the port, did make multiple attempts to buy a ticket – but say they cannot confirm whether they would have won or not.
But an app on 60-year-old Mr Nylan’s phone does appear to support their claims they had chosen the winning numbers ahead of the draw on Wednesday December 23.
Mrs Nylan, 55, said: “I am gutted, but what can we do?”
She says when they tried to purchase a ticket online, their online Lottery account showed it did not have enough funds in it to enable the purchase of the £2 ticket.
When the numbers came up, it looked like we had got all six and had won the jackpot but when I checked, there was nothing from Camelot
They attempted to top up the account and thought they had done so, and that they had gone onto successfully buy a ticket using the numbers 01 - 02 - 04 - 19 - 28 - 41
But when the draw was announced, they realised to their dismay, the ticket had never been purchased – meaning they missed out on becoming instant multi-millionaires.
Mrs Nylan said: “David has an app on his phone which he uses to generate random numbers.
“We scribbled them down, and they are stored on his phone.
“When the numbers came up, it looked like we had got all six and had won the jackpot but when I checked, there was nothing from Camelot.
“I rang customer services at Camelot and the person I spoke to said they could see from their records that we had intended to buy those numbers but they said the purchase did not go through because we only had 60p in our account.
“We had tried to top up the account, and hadn’t realised that hadn’t registered either.
“You get an email to confirm your purchase, but I didn’t remember to check because it was just before Christmas and I was so busy.
“Camelot has now told me they are looking into it with their IT department.”
A spokeswoman for Camelot said following a call on December 24, a member of their customer service team had spoken to Mrs Nylan twice.
They said: “The player did attempt to purchase an online Lotto ticket multiple times on December 23 from 7pm onwards (the cut-off to buy tickets is 7.30pm), however there were insufficient funds in the player’s account – so the attempted purchases were not successful
“The player would have received an error message on every occasion confirming this.
“We do not have any record of the player attempting to add funds to their account, nor would anyone from our customer services team have any visibility of the numbers that the player attempted to purchase because that level of detail wouldn’t be shown on the screen in front of them.”
When anyone successfully purchases a ticket on the Lottery website they will see a purchase confirmation screen, receive an email confirming their purchase and be able to see the ticket in their National Lottery online account.
The spokeswoman added; “Only tickets that have been successfully purchased can be entered into the draw.
“So it is up to players to ensure that they have adequate funds in their account to complete a ticket purchase.”
Mrs Nylan, a mother-of-three with seven grandchildren, said they are carrying on playing the Lottery despite the disappointment.
She added: “We have played for years, and had our online account for some time, so it is not as if we didn’t know what we were doing.
“I have just had to carry on with things and not get too down.
“My husband is 60 and still working many hours a week, and I have a sister who was brain damaged when she was just nine months old and she can’t walk very well and needs a motorised wheelchair.
“Shocked isn’t the word, but as a family we stick together and just have to be grateful for what we’ve got.”