Virgin sponsors BIBAs award

The award-winning train company, who operate fast and frequency services from the region to and from London and Scotland, is once again sponsoring the Excellence in Customer Service Award.

This much sought after accolade will recognise those businesses in Lancashire who have excelled and gone the extra mile to exceed customer expectations.

Anna Doran, general manager of the Anglo Scottish Route at Virgin Trains, said: “We are delighted to continue our support for the BIBAs. It is an event we look forward to each year and one that is close to our hearts.

“Our customers are at the core of all we do. 

“They are driving our business. Whether that’s when booking their tickets, whilst at the station, when travelling with us onboard or when giving us their feedback, we are always listening.

“And we like to do it all with a smile on our face of course!”

Alison Peters, an onboard manager for Virgin Trains, will head the judging panel consisting of five representatives from businesses in Lancashire.

Alison added: “I’m really looking forward to hearing about all the wonderful examples of great customer service that I know happens day in day out in our wonderful county.

“We’ve been proud to support the region for the best part of 18 years now. The support our customers have shown us has been overwhelming. So we’re delighted to help in any way we can and look forward to a great night that will showcase the very best Lancashire has to offer.”

The BIBA Awards ceremony will take place on Friday September 11 at the Blackpool Tower.