Healthwatch Lancashire has launched a campaign to listen to residents’ experiences with the NHS 111 service.
Throughout January, a time when winter-pressures are having a dramatic impact on local healthcare services, Healthwatch Lancashire wants to learn how aware residents in Lancashire are of the 111 service and if they found it helpful.
The service was introduced for those who urgently need medical help or advice and should be used when medical attention is required if it is not a 999 emergency.
The Healthwatch Lancashire team will be reaching out to residents in various locations across the county, including listening to patients in hospital accident and emergency departments, to collect the views of the public. The findings will then be shared with those who run and regulate health services.
Gill Brown, Healthwatch Lancashire Chief Executive, said: “We are looking to gain valuable and credible insight into the 111 service from experiences with of Lancashire residents and to determine if people feel the service has helped them.”
“Listening to the views and experiences of people in Lancashire is key to the success of Healthwatch Lancashire. It is our job to ensure that every single person living in the county gets the health and social care they not only need, but deserve.”
Residents can share their experiences by calling 0300 303 8811 or by logging on to the website at www.healthwatchlancashire.co.uk/111campaign.